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satisfaccion del cliente en la cadena de suministros

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satisfaccion del cliente en la cadena de suministros

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About this activity

conceptos clave de la cadena de suministros con la satisfaccion del cliente

Created by

Jazmín Berenice Sanchez Hernandez
Jazmín Berenice Sanchez Hernandez
Mexico

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satisfaccion del cliente en la cadena de suministros
 

Crossword Puzzle

satisfaccion del cliente en la cadena de suministrosOnline version

conceptos clave de la cadena de suministros con la satisfaccion del cliente

by Jazmín Berenice Sanchez Hernandez
1

Cumplir consistentemente lo prometido, entregando productos correctos, en buenas condiciones y dentro del tiempo establecido.

2

Implica rapidez en la atención, resolución de incidentes y adaptabilidad operativa.

3

Incluye disponibilidad de canales de comunicación, horarios, plataformas digitales y atención inmediata.

4

Es la calidad, claridad y continuidad de la información proporcionada al cliente durante el proceso logístico.

5

Expresa la confianza que genera la empresa en sus clientes a través de un historial de cumplimiento, transparencia, honestidad y políticas claras.

6

Es el grado en que los clientes sienten que sus productos están protegidos contra daño, pérdida, robo o mal manejo durante todo el flujo logístico.

7

Se refiere al trato profesional, respetuoso y amable por parte del personal involucrado en la cadena de suministro.

8

Es el nivel de habilidad técnica, conocimiento y eficiencia que demuestra el personal y los sistemas para ejecutar adecuadamente los procesos logísticos.

9

Son los elementos físicos que el cliente puede percibir: vehículos de reparto, instalaciones, empaques, equipos, documentación, apariencia del personal, etc.

10

Implica qué tanto la empresa entiende las necesidades, hábitos, preferencias y expectativas de sus clientes, permitiendo una cadena de suministro más personalizada y eficiente.

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