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Atención Telefónica

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Atención Telefónica

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About this activity

El empleo del teléfono es cada vez más común en los servicios de venta y atención al cliente, por lo cual hemos de conocer sus características y peculiaridades de uso.

Created by

Esther De Castro
Esther De Castro
Spain
This game is a version of
Atención Telefónica

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Atención Telefónica
 

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Atención Telefónica Online version

El empleo del teléfono es cada vez más común en los servicios de venta y atención al cliente, por lo cual hemos de conocer sus características y peculiaridades de uso.

by Esther De Castro
1

no telefónica breve presencial verbal formalidad frío frialdad interlocutores expresivo

La comunicación presenta unos rasgos característicos que la diferencian de la comunicación sobre los que conviene reflexionar :
Se trata de un medio y distante que exige una mayor en la comunicación .
La imposibilidad de percibir la comunicación de nuestros hace que el contenido de nuestras palabras y el estilo sean los elementos clave de la comunicación .
La del medio hace que las conversaciones de larga duración resulten molestas para los clientes , por lo cual los mensajes deben emitirse en un espacio de tiempo .

 
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