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Crossword Puzzle
Crossword Puzzle

Crucigrama: Términos Tech de Servicio al Cliente

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Crucigrama: Términos Tech de Servicio al Cliente
 

Crossword Puzzle

Crucigrama: Términos Tech de Servicio al ClienteOnline version

Términos tecnológicos de atención al cliente.

by natalia trujillo
1

Programa que simula conversaciones con usuarios para asistencia.

2

Sistema para gestionar la relación con clientes y datos de soporte.

3

Registro de incidencia o solicitud de ayuda para seguimiento.

4

Estrategia que integra varios canales de atención en una experiencia unificada.

5

Proceso de derivar un caso a un nivel superior para resolución.

6

Acuerdo que especifica el tiempo máximo de respuesta y resolución.

7

Portal o función que permite a usuarios resolver problemas sin personal.

8

Análisis de datos para medir tendencias y desempeño del servicio.

8
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4
1
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2
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