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Crossword Puzzle
Crossword Puzzle

Términos Tecnológicos de Servicio al Cliente

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Términos Tecnológicos de Servicio al Cliente

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About this activity

Palabras clave para atención al cliente.

Created by

andrea arenales
andrea arenales
Colombia

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Términos Tecnológicos de Servicio al Cliente
 

Crossword Puzzle

Términos Tecnológicos de Servicio al ClienteOnline version

Palabras clave para atención al cliente.

by andrea arenales
1

Software para gestionar interacciones y datos de clientes.

2

Soporte técnico o de atención al cliente para resolver incidencias.

3

Asistente virtual que responde preguntas automáticamente.

4

Registro de una incidencia o solicitud en un sistema de soporte.

5

Mensajes que se envían de forma automática para confirmar procesos.

6

Derivar un tema a un nivel superior de soporte.

7

Uso de herramientas para ejecutar tareas repetitivas sin intervención humana.

8

Gestión de interacciones a través de varios canales.

9

indicadores usados para medir la eficiencia del servicio.

10

Chat en vivo para atención inmediata.

9
1
3
7
10
2
 
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