New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Atención al Cliente: Verdad o Falso

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Atención al Cliente: Verdad o Falso

Froggy Jumps

Played 0
Create copy

About this activity

Preguntas rápidas de satisfacción

Created by

ASTRID GUZMÁN
ASTRID GUZMÁN
El Salvador

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Atención al Cliente: Verdad o Falso
 

Froggy Jumps

Atención al Cliente: Verdad o FalsoOnline version

Preguntas rápidas de satisfacción

by ASTRID GUZMÁN
1

El objetivo principal de la atención al cliente es vender un producto adicional en cada interacción.

2

La "Escucha Activa" implica prestar atención únicamente a las palabras clave que usa el cliente.

3

La empatía en la atención al cliente se demuestra reconociendo la frustración o sentimientos del cliente.

4

Usar un lenguaje técnico y especializado ayuda a resolver problemas con clientes no expertos de forma más rápida.

5

"El contacto visual es un componente importante de la comunicación no verbal, incluso en interacciones telefónicas."

6

"Una buena práctica al manejar una queja es disculparse primero por el inconveniente, incluso si no es culpa directa de la empresa."

7

La Proactividad implica esperar a que el cliente pida ayuda antes de ofrecer una solución.

8

El Net Promoter Score (NPS) se utiliza para medir el grado de esfuerzo que debe hacer un cliente para resolver un problema.

9

El primer paso para gestionar una queja es validar el problema y tomar el control de la conversación.

10

"Un agente de servicio debe evitar dar plazos de resolución, ya que esto crea expectativas difíciles de cumplir."

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.