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Crossword Puzzle
Crossword Puzzle

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About this activity

ACTIVIDAD DE CADENA DE SUMINISTRO

Created by

Arely Michelle Espino Santoyo
Arely Michelle Espino Santoyo
Mexico

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Crossword Puzzle

SATISFACCIÓN CLIENTEOnline version

ACTIVIDAD DE CADENA DE SUMINISTRO

by Arely Michelle Espino Santoyo
1

Capacidad de cumplir promesas y brindar el servicio de forma precisa.

2

Rapidez con la que se atienden necesidades y problemas del cliente.

3

Facilidad que tiene el cliente para utilizar el servicio o contactar a la empresa.

4

Transmisión clara y oportuna de información al cliente.

5

Confianza que genera la empresa por su honestidad y transparencia.

6

Sensación de protección y ausencia de riesgos para el cliente.

7

Trato amable y respetuoso hacia el cliente.

8

Habilidad del personal para realizar el servicio correctamente.

9

Elementos físicos que el cliente puede ver y evaluar.

10

Comprensión de las necesidades y características del cliente.

8
9
10
3
7
2
1
6
5
4
 
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