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Verdadero o Falso: Experiencia del Cliente

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About this activity

Desafía tu conocimiento sobre CX en español

Created by

María Ángeles López Travaglini
María Ángeles López Travaglini
Argentina

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Verdadero o Falso: Experiencia del Cliente
 

Verdadero o Falso: Experiencia del ClienteOnline version

Desafía tu conocimiento sobre CX en español

by María Ángeles López Travaglini
1

La experiencia WOW incluye factores de sorpresa y emotividad.

2

Las experiencias memorables transforman la indiferencia en preferencia.

3

El valor de una buena experiencia no afecta la retención de clientes.

4

Los precios siempre deben ser los mismos sin considerar la experiencia del cliente.

5

Las experiencias de cliente no influyen en la percepción de la marca.

6

Nuevos clientes te eligen por la promesa de una buena experiencia.

7

La expectativa es una de las causas del sufrimiento en la experiencia.

8

Las personas recuerdan más cómo las hicieron sentir que lo que les dijeron.

9

El boca a boca no genera nuevos negocios para una mejor experiencia.

10

El CX se puede medir correctamente sin considerar las emociones de los clientes.

 
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