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Reto: Servicio al Cliente

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Reto: Servicio al Cliente

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About this activity

Desafía tu conocimiento sobre atención al cliente.

Created by

CristinA Agudelo
CristinA Agudelo
Colombia

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Reto: Servicio al Cliente
 

Reto: Servicio al ClienteOnline version

Desafía tu conocimiento sobre atención al cliente.

by CristinA Agudelo
1

Escuchar activamente implica prestar atención y parafrasear.

2

Después de resolver un caso, nunca se debe hacer seguimiento.

3

La empatía ayuda a resolver conflictos con clientes.

4

Un buen servicio al cliente facilita la fidelización.

5

La velocidad de respuesta no influye en la satisfacción del cliente.

6

La comunicación entre canales debe ser consistente y coordinada.

7

Solo el equipo de ventas necesita conocer la política de la empresa.

8

La gestión de quejas puede convertir una experiencia negativa en positiva.

9

Cerrar una llamada sin ofrecer soluciones es una práctica recomendada.

10

Usar jerga técnica siempre mejora la comprensión del cliente.

11

Al desarrollar una actitud de servicios, se le facilitará mantener una actitud positiva al estar trabajando.

12

Una sonrisa es una señal de confianza y fomentará la confianza de sus clientes en usted.

13

el cliente siempre debe ir en primer lugar.

14

Mientras más tiempo tenga que esperar el cliente, más difícil será el proceso de comunicación.

 
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