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Quiz de Servicio al Cliente

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Quiz de Servicio al Cliente

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About this activity

Quiz de servicio al cliente: Verdadero o Falso.

Created by

Capacitación MisiónT
Capacitación MisiónT
Mexico

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Quiz de Servicio al Cliente
 

Quiz de Servicio al ClienteOnline version

Quiz de servicio al cliente: Verdadero o Falso.

by Capacitación MisiónT
1

Ignorar al cliente cuando está confundido demuestra seguridad.

2

Un cliente satisfecho es menos probable que recomiende la tienda.

3

Explicar las cosas con claridad empeora la decisión de compra.

4

La actitud del vendedor no influye en la experiencia del cliente.

5

El cliente siempre recordará cómo lo hiciste sentir durante la atención.

6

Un buen servicio al cliente genera confianza y facilita la venta.

7

Un vendedor que da mal servicio afecta negativamente la imagen de la marca.

8

Dar un servicio rápido y respetuoso ayuda a diferenciarse de la competencia.

9

La empatía permite conectar con el cliente y mejorar su experiencia.

10

Escuchar activamente ayuda a entender mejor lo que el cliente necesita.

 
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