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Froggy Jumps
Froggy Jumps

MF1329 ATENCIÓN AL CLIENTE

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MF1329 ATENCIÓN AL CLIENTE

Froggy Jumps

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About this activity

Resumen del MF1329

Created by

Jonatan Orantos
Jonatan Orantos
Spain

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MF1329 ATENCIÓN AL CLIENTE
 

Froggy Jumps

MF1329 ATENCIÓN AL CLIENTEOnline version

Resumen del MF1329

by Jonatan Orantos
1

¿Qué es lo primero que debe hacer un profesional cuando un cliente entra en el establecimiento?

2

¿Qué es la escucha activa?

3

¿Cuál es la mejor actitud ante una queja?

4

¿Qué parte de la comunicación verbal es más importante?

5

¿Qué significa “postventa”?

6

Si no sabes responder a una duda, ¿qué haces?

7

¿Qué objetivo tiene una buena atención al cliente?

8

¿Qué técnica ayuda a evitar conflictos?

9

“La apariencia personal influye en la imagen profesional.”

10

“En atención al cliente, es mejor dejar al cliente solo para que no se sienta presionado.”

11

¿Qué error comete el trabajador?

12

Qué debe hacer un profesional cuando llega un cliente

13

¿Qué trabajador ofrece mejor atención?

14

Qué piensas del cliente

15

¿Qué suele transmitir esta postura?

16

¿Qué puede significar esta postura?

 
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