PPV Training

Froggy Jumps

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PPV Training

Created by

Tabitha Mattison

United States

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2	sara December 31, 2025	% 88	03:52
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PPV Training


Froggy Jumps PPV TrainingOnline version PPV Training by Tabitha Mattison 1 Do we offer messaging for all visits? a No b Yes c Im not sure 2 If a visit has been canceled, do we need to issue a refund on our end? a yes b definitely yes c no 3 What age range does PPV offer services for? a All ages b 2-11 & 18-64 c 2-11 & 18-65 4 For video visits, how long does the customer have to wait after their visit was started in order for us to expedite with the clinical team? a 6 hours b 4 hours c 2 hours 5 For messaging visits, how long does the customer have to wait after their visit was started in order for us to expedite with the clinical team? a 6 hours b 4 hours c 2 hours 6 If the customer needs to update their pharmacy, what is the quickest way they can get that done? a just give up b Call us, and we call their clinical team. c Message their provider 7 Do PPV providers do prior authorizations for customers? a Yes b No c Who knows? 8 What is the fastest way customers can get in contact with their providers? a Email b By calling PPV agents c Via chat within visit 9 If a customer calls in and requests their visit to be refunded, what is the first step you should take after OTPing? a Check to see if their visit was canceled or completed b Ask them why they want a refund c Make a tachyon ticket 10 If a customers visit was completed and they ask for a refund, where do you begin the refund request (considering it's valid for a request) a CCAT b Tachyon c Slack in team digital dynamos channel 11 Where do you find the refund workflow in CCAT? a In Tachyon b In the customers "treatment" card in CCAT c In Amazon Connect 12 Do you need to call the Clinical Team for EVERY refund? a No b Yes c I cant remember! 13 Do we accept Student IDs and Military IDs? a Duh! b Nope c hmmmm............... 14 Do PPV providers prescribe controlled substances? a Elephant b Yes c No 15 If a customer wants to cancel their visit, what are your first steps? a Check to see if the visit is in "ready" status b Cry c Hang up on the customer 16 If the customer wants their visit canceled but it is not in "ready" status, what is the first step the customer should take? a They need to message their provider that theyd like to cancel b They need to keep calling us until we call the provider c They need to wait 17 For video visits, how long does the customer have to show up before providers cancel? a 5-10 mins b 2-5 mins c 10-15 mins

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PPV Training

Froggy Jumps

About this activity

Created by

Download the paper version to play

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PPV TrainingOnline version

by Tabitha Mattison

Do we offer messaging for all visits?

If a visit has been canceled, do we need to issue a refund on our end?

What age range does PPV offer services for?

For video visits, how long does the customer have to wait after their visit was started in order for us to expedite with the clinical team?

For messaging visits, how long does the customer have to wait after their visit was started in order for us to expedite with the clinical team?

If the customer needs to update their pharmacy, what is the quickest way they can get that done?

Do PPV providers do prior authorizations for customers?

What is the fastest way customers can get in contact with their providers?

If a customer calls in and requests their visit to be refunded, what is the first step you should take after OTPing?

If a customers visit was completed and they ask for a refund, where do you begin the refund request (considering it's valid for a request)

Where do you find the refund workflow in CCAT?

Do you need to call the Clinical Team for EVERY refund?

Do we accept Student IDs and Military IDs?

Do PPV providers prescribe controlled substances?

If a customer wants to cancel their visit, what are your first steps?

If the customer wants their visit canceled but it is not in "ready" status, what is the first step the customer should take?

For video visits, how long does the customer have to show up before providers cancel?