Control & Quality: The TQM Quiz

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Test your grasp of organizational control and TQM concepts.

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NOR AZIERAH MALIK

Malaysia

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Control & Quality: The TQM Quiz


Froggy Jumps Control & Quality: The TQM QuizOnline version Test your grasp of organizational control and TQM concepts. by NOR AZIERAH MALIK 1 What is organizational control? a Managers monitor and regulate how efficiently and effectively activities are performed b Employee recruitment and training only c A company’s vision statement and mission 2 What are the four steps in the control process? a Define goals, assign tasks, review, celebrate b Establish standards, measure performance, compare, take corrective action c Plan, do, check, act 3 Which type of control gives immediate feedback on inputs to correct problems as they arise? a Feedback control b Feedforward control c Concurrent control 4 What is feedforward control primarily used for? a Adjusting prices based on demand b Measuring customer satisfaction after delivery c Anticipating problems before they occur 5 Which control type focuses on customers' reactions at the output stage? a Feedback control b Concurrent control c Clan control 6 What does TQM emphasize across the value chain? a Improving quality of products and services b Reducing workforce to cut costs c Maximizing short-term profits only 7 Which step involves evaluating whether performance deviates from standards? a Step 1: Set new goals b Step 3: Compare actual performance against standards c Step 4: Celebrate success 8 Which step may require raising standards if performance exceeds expectations? a Step 4: Evaluate the result and initiate corrective action b Step 2: Measure actual performance c Step 1: Establish standards 9 What building blocks do effective controls help achieve? a Cost-cutting, risk avoidance, strict hierarchy b Efficiency, quality, responsiveness, and innovation c Branding, advertising, fundraising 10 Which control approach uses culture, values, and norms to guide behavior? a Behavior control b Output control c Clan control

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Control & Quality: The TQM Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Control & Quality: The TQM QuizOnline version

by NOR AZIERAH MALIK

What is organizational control?

What are the four steps in the control process?

Which type of control gives immediate feedback on inputs to correct problems as they arise?

What is feedforward control primarily used for?

Which control type focuses on customers' reactions at the output stage?

What does TQM emphasize across the value chain?

Which step involves evaluating whether performance deviates from standards?

Which step may require raising standards if performance exceeds expectations?

What building blocks do effective controls help achieve?

Which control approach uses culture, values, and norms to guide behavior?