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Desafío de Servicio al Cliente

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If you wish, you can download a demo game here and test its integration:

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Desafío de Servicio al Cliente

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Played 23
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About this activity

Aciertos sobre la atención al cliente

Created by

CPC
CPC
Guatemala

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Desafío de Servicio al Cliente
 

Desafío de Servicio al ClienteOnline version

Aciertos sobre la atención al cliente

by CPC
1

Pedir disculpas cuando algo sale mal es una buena práctica.

2

Ofrecer soluciones o alternativas es parte del servicio al cliente.

3

No es necesario registrar las quejas para mejorar el servicio.

4

Puedes prometer soluciones que no puedas cumplir solo para calmar al cliente.

5

Si el cliente está equivocado, no hay que escucharlo.

6

Responder con respeto y paciencia facilita la solución.

7

Es correcto colgar el teléfono sin despedirse si el cliente está molesto.

8

Escuchar al cliente con atención es clave para entender su problema.

 
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