edOpp: Claims Quest

Froggy Jumps

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Billing quiz

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RNPRPEPBESTIE

United States

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1	Gwyneth Tracy-Banta January 11, 2026	% 100	01:03

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edOpp: Claims Quest


Froggy Jumps edOpp: Claims QuestOnline version Billing quiz by RNPRPEPBESTIE 1 A CMAA reviews a patient’s visit to ensure all services performed are accurately recorded before the claim is sent to the payer. This step helps prevent delays or denials caused by missing or incorrect charges. What process is being completed? a Eligibility verification b Preauthorization review c Charge reconciliation 2 A claim is returned from the clearinghouse because the patient’s insurance ID number was entered incorrectly. The CMAA must correct the error and resubmit the claim. What type of claim status best describes this situation? a Clean claim b Pending claim c Rejected claim 3 A patient asks why they received a summary from their insurance showing the billed amount, allowed amount, and patient responsibility. The CMAA explains that this document is sent after a claim is processed. What is it called? a Advance Beneficiary Notice b Coordination of Benefits c Explanation of Benefits 4 During check-in, a patient states they have two active insurance plans. The CMAA must determine which plan is billed first to avoid payment delays. This step ensures the claim follows proper insurance payment rules. What is this process called? a Eligibility check b Claim scrubbing c Coordination of benefits 5 A CMAA submits a claim to the payer, but it is denied because a referral was not on file for the specialist visit. The assistant obtains the proper documentation and prepares to send the claim again. What type of correction step is being taken? a Preauthorization request b Resubmission after denial c Routine claim follow-up 6 A clearinghouse reviews electronic claims for formatting errors before sending them to insurers. A CMAA uploads completed claims so this system can detect issues early and reduce denials. What is this review process commonly called? a Claim scrubbing b Encounter tracking c Claims editing 7 A CMAA processes a patient’s payment for a copay at the time of service. Later, the assistant posts the amount to the patient’s account and updates the remaining balance. These steps support which part of the revenue cycle? a Payment collection b Authorization handling c Coding and documentation 8 A CMAA identifies that a patient was incorrectly billed for a procedure they never received. The assistant must prepare a correction to adjust the account and ensure accurate claim submission. What type of financial action is this? a Timely filing b Write-off c Adjustment 9 An insurance company requires proof that a patient agreed to pay for a service that may not be covered. The CMAA ensures the signed document is scanned into the chart before the claim is submitted. What document is required in this case? a Advance Beneficiary Notice b Assignment of Benefits c Coordination of Benefits Form

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edOpp: Claims Quest

Froggy Jumps

About this activity

Created by

Download the paper version to play

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edOpp: Claims QuestOnline version

by RNPRPEPBESTIE

A CMAA reviews a patient’s visit to ensure all services performed are accurately recorded before the claim is sent to the payer. This step helps prevent delays or denials caused by missing or incorrect charges. What process is being completed?

A claim is returned from the clearinghouse because the patient’s insurance ID number was entered incorrectly. The CMAA must correct the error and resubmit the claim. What type of claim status best describes this situation?

A patient asks why they received a summary from their insurance showing the billed amount, allowed amount, and patient responsibility. The CMAA explains that this document is sent after a claim is processed. What is it called?

During check-in, a patient states they have two active insurance plans. The CMAA must determine which plan is billed first to avoid payment delays. This step ensures the claim follows proper insurance payment rules. What is this process called?

A CMAA submits a claim to the payer, but it is denied because a referral was not on file for the specialist visit. The assistant obtains the proper documentation and prepares to send the claim again. What type of correction step is being taken?

A clearinghouse reviews electronic claims for formatting errors before sending them to insurers. A CMAA uploads completed claims so this system can detect issues early and reduce denials. What is this review process commonly called?

A CMAA processes a patient’s payment for a copay at the time of service. Later, the assistant posts the amount to the patient’s account and updates the remaining balance. These steps support which part of the revenue cycle?

A CMAA identifies that a patient was incorrectly billed for a procedure they never received. The assistant must prepare a correction to adjust the account and ensure accurate claim submission. What type of financial action is this?

An insurance company requires proof that a patient agreed to pay for a service that may not be covered. The CMAA ensures the signed document is scanned into the chart before the claim is submitted. What document is required in this case?