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Recolección de reclamaciones

Froggy Jumps

Played 4

About this activity

Procedimientos y documentación clave.

Created by

Dominican Republic

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Recolección de reclamaciones
 

Froggy Jumps

Recolección de reclamacionesOnline version

Procedimientos y documentación clave.

by allende medina
1

¿Cuál es el primer paso al recibir una reclamación?

2

¿Qué documento suele requerirse al iniciar una reclamación?

3

¿Qué datos no deben faltar en la recopilación de reclamaciones?

4

¿Qué principio se debe respetar al manejar reclamaciones?

5

¿Cuál es el plazo típico para iniciar la revisión de una reclamación?

6

¿Qué se debe hacer con documentos recibidos de forma física?

7

¿Qué formato suele usarse para la recopilación de datos?

8

¿Qué tipo de entrevista se recomienda para aclarar la reclamación?

9

¿Qué se verifica antes de cerrar una reclamación?

10

¿Qué debe incluir el informe final de recopilación?

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