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Interrelaciones Funcionales y Servicio al Cliente

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Vínculos entre áreas y atención al cliente

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Colombia

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Interrelaciones Funcionales y Servicio al Cliente
 

Interrelaciones Funcionales y Servicio al ClienteOnline version

Vínculos entre áreas y atención al cliente

by DEISY PEREZ
1

La logística no influye en la experiencia del cliente relacionada con la entrega.

2

Marketing comparte feedback de clientes con operaciones para mejorar productos y servicios.

3

Marketing comparte feedback de clientes con operaciones para mejorar productos y servicios.

4

El servicio al cliente recibe información de ventas sobre las necesidades y quejas de los clientes.

5

TI tampoco comparte datos de incidencias con atención al cliente.

6

El servicio al cliente utiliza indicadores de satisfacción para evaluar el desempeño de distintos departamentos.

7

Las quejas y sugerencias se analizan en calidad para prevenir incidencias futuras.

8

La contabilidad es la principal fuente de retroalimentación para el diseño de productos.

9

El servicio al cliente no necesita datos de inventario para resolver incidencias.

10

El área de logística impacta en la experiencia del cliente a través de tiempos de entrega y estado de pedidos.

11

Marketing y ventas trabajan aislados sin interacción con el servicio al cliente.

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