Value Added Solutions Role Play

Froggy Jumps

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About this activity

Sales Roll Play QHUB Style

Created by

Shannon

United States

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1	Shannon December 18, 2025	% 89	05:09

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Froggy Jumps Value Added Solutions Role PlayOnline version Sales Roll Play QHUB Style by Shannon 1 Hello I'm Richard O! I'm calling because my monthly loan payment increased, and I would like an explanation for the increase. a Of course, I can assist you with an explanation for the increase of your loan payment. b Of course, Can I ask you some questions to assist you further? c Of course! Can I ask you some more questions to assist you further with your loan payment? 2 Yes! Of Course! a Can I confirm the last 4 of your SSN, date of birth and address please? b Can I have your full card number or SNN? c Can I have your name please? 3 My name is Richard O, The last 4 of my SSN are 1234, My date of birth is 1/1/1900, My address in 5678 Main Street , Wilmington DE 55544 a I'm taking a look at your account, one moment while I place you on hold. b Thank you for confirming that information with me! I'm taking a look at your account c Can I also confirm your email address and phone number on file? 4 So, what's going on with my loan payment? a Can I place you on a brief hold while I look further into your account? b I'll have to submit a case to further research your payment increase. Can I call you back? c I'm showing your payment to state farm increase to $1303.00 this year from $1127.57 from last year 5 Ohhh, ok. Thank you for looking into that for me. a Did you need further assistance? b Have you considered using the equity in your home to have back up funds or emergencies c We covered the reason for your payment increase. Did you need further assistance? 6 Ohhh, ok. Thank you for looking into that for me, a We covered the reason for your payment increase. Did you need further assistance? b Did you need further assistance? c CREATE CD TRANSITION STATEMENT 7 Ohhh, ok. Thank you for looking into that for me, a CREATE MOTGAGE TRANSITION STATEMENT b Did you need further assistance? c We covered the reason for your payment increase. Did you need further assistance? 8 If Richard Has More Questions about rates and terms, you would? a Look up the rate and term options and provide details. b Offer client to speak directly with product specialist. Or a call back from specialist. c Send Client Online 9 If Richard Gain's Acceptance, then you would a Look up the rate and term options and provide details. b Offer client to speak directly with product specialist. Or a call back from specialist. c Send Client Online

Froggy Jumps

Value Added Solutions Role PlayOnline version

Sales Roll Play QHUB Style

by Shannon

Hello I'm Richard O! I'm calling because my monthly loan payment increased, and I would like an explanation for the increase.

Of course, I can assist you with an explanation for the increase of your loan payment.

Of course, Can I ask you some questions to assist you further?

Of course! Can I ask you some more questions to assist you further with your loan payment?

Yes! Of Course!

Can I confirm the last 4 of your SSN, date of birth and address please?

Can I have your full card number or SNN?

Can I have your name please?

My name is Richard O, The last 4 of my SSN are 1234, My date of birth is 1/1/1900, My address in 5678 Main Street , Wilmington DE 55544

I'm taking a look at your account, one moment while I place you on hold.

Thank you for confirming that information with me! I'm taking a look at your account

Can I also confirm your email address and phone number on file?

So, what's going on with my loan payment?

Can I place you on a brief hold while I look further into your account?

I'll have to submit a case to further research your payment increase. Can I call you back?

I'm showing your payment to state farm increase to $1303.00 this year from $1127.57 from last year

Ohhh, ok. Thank you for looking into that for me.

Did you need further assistance?

Have you considered using the equity in your home to have back up funds or emergencies

We covered the reason for your payment increase. Did you need further assistance?

Ohhh, ok. Thank you for looking into that for me,

We covered the reason for your payment increase. Did you need further assistance?

Did you need further assistance?

CREATE CD TRANSITION STATEMENT

Ohhh, ok. Thank you for looking into that for me,

CREATE MOTGAGE TRANSITION STATEMENT

Did you need further assistance?

We covered the reason for your payment increase. Did you need further assistance?

If Richard Has More Questions about rates and terms, you would?

Look up the rate and term options and provide details.

Offer client to speak directly with product specialist. Or a call back from specialist.

Send Client Online

If Richard Gain's Acceptance, then you would

Look up the rate and term options and provide details.

Offer client to speak directly with product specialist. Or a call back from specialist.

Send Client Online

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Value Added Solutions Role Play

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Value Added Solutions Role PlayOnline version

by Shannon

Hello I'm Richard O! I'm calling because my monthly loan payment increased, and I would like an explanation for the increase.

Yes! Of Course!

My name is Richard O, The last 4 of my SSN are 1234, My date of birth is 1/1/1900, My address in 5678 Main Street , Wilmington DE 55544

So, what's going on with my loan payment?

Ohhh, ok. Thank you for looking into that for me.

Ohhh, ok. Thank you for looking into that for me,

Ohhh, ok. Thank you for looking into that for me,

If Richard Has More Questions about rates and terms, you would?

If Richard Gain's Acceptance, then you would

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