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SNHH Who Can I Talk To?

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SNHH Who Can I Talk To?

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About this activity

Use the "Who Can I Talk To" table in your PRG to determine if we can disclose information to a caller.

Created by

Dena Stone
Dena Stone
United States

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SNHH Who Can I Talk To?
 

SNHH Who Can I Talk To?Online version

Use the "Who Can I Talk To" table in your PRG to determine if we can disclose information to a caller.

by Dena Stone
1

An attorney calls requesting an itemized statement for the patient’s account to prepare for a settlement. No release form on file. Can you send it?

2

An insurance representative calls to verify the procedure code for a claim they are processing to ensure coverage. Can you disclose the procedure code?

3

The patient's grandfather is calling to make a payment. There is no documentation in the notes or release form in file. Can you take the payment.

4

The patient’s authorized liaison, noted on file, calls asking for the total amount billed for the last hospital visit to arrange payment. Can you share this amount?

5

A patient calls after receiving a bill and wants to know the diagnosis code listed for their recent visit to confirm it matches their condition. Can you provide this information?

6

A patient calls and says they need the exact date of their last appointment for their personal records. Can you provide the date?

7

An insurance company representative calls to confirm billing details related to a claim they are reviewing. Can you provide the billing information?

8

A friend of the patient calls saying they need the insurance details to help the patient with coverage questions. The patient provided verbal authorization on a call yesterday.

9

An insurance representative calls to confirm that we have received payment. Can you confirm this information?

10

A provider calls asking for the patient’s current balance so they can update their records. Can you give them the balance amount?

 
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