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Froggy Jumps
Froggy Jumps

TMK: Perfilamiento y Atención al Cliente

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TMK: Perfilamiento y Atención al Cliente

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About this activity

Juego sobre TMK y procesos de crédito educativo

Created by

Alfredo Palomares
Alfredo Palomares
Mexico

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TMK: Perfilamiento y Atención al Cliente
 

Froggy Jumps

TMK: Perfilamiento y Atención al ClienteOnline version

Juego sobre TMK y procesos de crédito educativo

by Alfredo Palomares
1

¿Qué se busca determinar en una validación rápida de TMK?

2

Este financiamiento aplica de hasta dos años y medio de los estudios restantes en posgrados, cursos, diplomados y maestrías en universidades de México sin convenio con Laudex. No requiere garantía inmobiliaria y se respalda con un familiar como OS

3

¿Qué se debe comunicar claramente del producto en atención al cliente?

4

Supervisor es una plataforma para:

5

¿Qué técnica ayuda a establecer contacto rápido con el prospecto?

6

Es un financiamiento de hasta tres años de estudio restante en México desde licenciatura, diplomados, maestrías y posgrado, en universidades sin convenio, con respaldo de Obligado Solidario y garantía inmobiliaria

7

¿Qué objetivo tiene la sección de 'Comunicación Clara del Producto'?

8

¿Cuál es la principal diferencia en cuanto a garantías entre el producto 'Catapulta STD V2' y 'Trampolín STD V2'?

9

Dentro de la conexión inicial en nuestras llamadas el generar confianza se refiere a: Tener un tono cercano y confiable, escucha activa a la primera respuesta y finalmente validar sin prometer de más

10

Los titubeos, las explicaciones largas, el exceso de tecnicismos y presionar sin explicar el valor NO generan desconfianza, confusión y rechazo en el cliente.

 
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