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Froggy Jumps
Froggy Jumps

CLIENTE FANTASMA Q4 DICIEMBRE

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CLIENTE FANTASMA Q4 DICIEMBRE

Froggy Jumps

(37)
Played 333 %Accuracy 88 Average time 01:59
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About this activity

CLIENTE FANTASMA Q4 DICIEMBRE

Created by

Gabriela Pazmiño
Gabriela Pazmiño
Ecuador
This game is a version of
CLIENTE FANTASMA Q4

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CLIENTE FANTASMA Q4 DICIEMBRE
 

Froggy Jumps

CLIENTE FANTASMA Q4 DICIEMBREOnline version

CLIENTE FANTASMA Q4 DICIEMBRE

by Gabriela Pazmiño
1

A qué canal digital se debe migrar la transacción: Actualización de dirección de domicilio/trabajo

2

¿Qué transacción se puede realizar en el canal de ATM’s y Corresponsales Mi Vecino?

3

¿En que productos se debe afiliar al cliente a los canales digitales?

4

¿Cuál es el objetivo principal en el área de ventanillas?

5

¿Qué canales alternativos se mencionan para realizar transacciones?

6

¿Qué debe hacer el colaborador si una transacción no puede resolverse digitalmente?

7

¿Qué significa que los clientes deben ser “Digital First”?

8

¿Qué recurso deben utilizar los colaboradores para asesorar al cliente en su migración digital?

9

Cual es el peso del cliente fantasma para la certificación del Q4?

10

Cual es el peso de la verificación para la certificación del Q4?

11

Cual es el peso de los indicadores de servicio para la certificación del Q4?

 
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