New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Manejo de PQR en Mercadeo

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Manejo de PQR en Mercadeo

Froggy Jumps

Played 11
Create copy

About this activity

Guía práctica de PQR y normativa

Created by

Diana Paola Benavides Portilla
Diana Paola Benavides Portilla
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Manejo de PQR en Mercadeo
 

Froggy Jumps

Manejo de PQR en MercadeoOnline version

Guía práctica de PQR y normativa

by Diana Paola Benavides Portilla
1

¿Qué significan las siglas PQR?

2

¿Qué es una Queja?

3

¿Qué canal garantiza trazabilidad de la PQR?

4

¿Cuánto tiempo para responder una Petición de información?

5

¿Qué norma regula el derecho de petición en Colombia?

6

¿Qué debe incluir el registro de una PQR al recepcionarla?

7

¿Qué es clave al responder una PQR?

8

¿Cuál es un rol del técnico en mercadeo en PQR?

9

¿Una consecuencia del mal manejo de PQR?

10

En publicidad engañosa, ¿qué acción inicial debe tomar el técnico?

11

•Peticiones generales la respuesta es en cuantos dias?

12

•Consultas cuantos dias en dar respuesta?

13

•No prometer soluciones que no se puedan cumplir; es una?

14

QUE ES LA SIC

15

CONCECUENCIAS DEL MAL MANEJO DE PQRS

16

•Ley 1480 de 2011

17

TIPOS DE CANALES PARA RECEPCIÓN DE PQR

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.