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Froggy Jumps
Froggy Jumps

Onboarding LATAM

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Onboarding LATAM

Froggy Jumps

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About this activity

Teste seus conhecimentos sobre hospitalidade, Programa Guardiões e jornada do cliente LATAM.

Created by

Guardianes Capa
Guardianes Capa
Brazil

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Onboarding LATAM
 

Froggy Jumps

Onboarding LATAMOnline version

Teste seus conhecimentos sobre hospitalidade, Programa Guardiões e jornada do cliente LATAM.

by Guardianes Capa
1

O que a hospitalidade busca transmitir em cada interação com o cliente?

2

O que significa ser um Guardião Customer Care & Sales?

3

Quais valores norteiam a cultura LATAM?

4

Como ‘Surpreender’ é definido no contexto do Customer Care & Sales?

5

Qual frase resume o cuidado com o cliente na experiência completa?

6

Qual é o objetivo principal de ‘Hospitalidade’ na LATAM?

7

Que conceito se relaciona a ‘Antecipação’ no atendimento?

8

Qual elemento é essencial para a segurança e bem-estar na LATAM?

9

O Grupo LATAM foi formado a partir da fusão de quais duas companhias aéreas?

10

Qual das seguintes opções é considerada um canal de venda DIRETA da LATAM?

11

Qual recurso tecnológico é utilizado para promover a acessibilidade no atendimento a clientes com deficiência auditiva na LATAM?

12

O que significa 'ser Justo' dentro do conceito JETS da LATAM?

 
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