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Quiz: Servicio al cliente empresarial

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About this activity

Conoce conceptos clave de atención corporativa.

Created by

Elizabeth Concepcion
Elizabeth Concepcion
Dominican Republic

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Quiz: Servicio al cliente empresarial
 

Quiz: Servicio al cliente empresarialOnline version

Conoce conceptos clave de atención corporativa.

by Elizabeth Concepcion
1

¿La cultura del servicio busca superar las expectativas del cliente, no solo cumplirlas?

2

¿Un buen perfil de servicio incluye la capacidad de mantener la calma bajo presión?

3

¿Un colaborador con perfil de servicio ve las quejas como una oportunidad de mejora?

4

¿Es suficiente con cumplir el horario de trabajo para decir que se tiene vocación de servicio?

5

¿Tener una escucha activa es fundamental para identificar lo que el cliente realmente necesita?

6

¿La cultura del servicio es algo que se puede improvisar día a día?

7

¿La "Cultura del Servicio" depende únicamente del personal que está frente al cliente?

8

¿Es la empatía una habilidad indispensable en el perfil de un colaborador de servicio?

9

¿El lenguaje corporal forma parte del perfil profesional de atención al cliente?

10

¿En una empresa con cultura de servicio, el cliente interno (compañeros) es menos importante que el externo?

 
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