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Crossword Puzzle
Crossword Puzzle

Componentes de Calidad en el Servicio

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Componentes de Calidad en el Servicio

Crossword Puzzle

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About this activity

Términos clave para evaluar el servicio.

Created by

Daniela Gonzalez Lombo
Daniela Gonzalez Lombo
Colombia

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Componentes de Calidad en el Servicio
 

Crossword Puzzle

Componentes de Calidad en el ServicioOnline version

Términos clave para evaluar el servicio.

by Daniela Gonzalez Lombo
1

Grado de excelencia percibido en un servicio.

2

Capacidad de entregar resultados de forma constante y confiable.

3

Capacidad de entender y responder a las necesidades del cliente.

4

Aspectos físicos y evidentes que inspiran confianza.

5

Garantía de protección y confidencialidad de datos y procesos.

6

Uso óptimo de recursos para lograr resultados.

7

Adaptación del servicio a preferencias individuales del cliente.

8

Uniformidad en la entrega del servicio en diferentes momentos.

6
1
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5
8
2
3
 
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