New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Atención al Cliente: Verdad o Ronda

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Atención al Cliente: Verdad o Ronda

Yes or No

Played 71
Create copy

About this activity

¿Qué tan bien conoces la atención al cliente?

Created by

YECENIA LOPEZ REYES
YECENIA LOPEZ REYES
Dominican Republic

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Atención al Cliente: Verdad o Ronda
 

Atención al Cliente: Verdad o RondaOnline version

¿Qué tan bien conoces la atención al cliente?

by YECENIA LOPEZ REYES
1

En la gestión de quejas, se debe agradecer el feedback y reconocer el problema en la recepción.

2

La escucha activa consiste en escuchar sin responder para no interrumpir al emisor.

3

La Atención al Cliente solo es relevante durante la venta y no antes ni después.

4

La Atención al Cliente abarca pre-venta, venta y post-venta para demostrar la cultura y valores de la empresa.

5

En mercados saturados, la atención al cliente no puede convertirse en una ventaja competitiva.

6

La retroalimentación no ayuda a confirmar que el mensaje fue recibido por el receptor.

7

La fidelización se logra cuando un cliente está satisfecho y propenso a volver.

8

La escucha activa implica comprender las necesidades y frustraciones del cliente, no solo oírlas.

9

La comunicación oral efectiva se apoya en claridad, precisión, concisión, coherencia, fluidez y retroalimentación.

10

Un proceso de queja debe saltar directamente a la solución sin analizar la causa del problema.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.