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Froggy Jumps
Froggy Jumps

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Pensamos con lógica

Froggy Jumps

(209)
Played 753 %Accuracy 82 Average time 02:29
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About this activity

Descubre emociones y manejo en interacciones.

Created by

Giovanny
Giovanny
Colombia

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Pensamos con lógica
 

Froggy Jumps

Pensamos con lógicaOnline version

Descubre emociones y manejo en interacciones.

by Giovanny
1

Imagina a una madre que necesita autorización urgente de cirugía para su hijo. ¿En qué está pensado?

2

¿Cuál emoción suele aparecer en el colaborador cuando no sabe resolver una duda del cliente?

3

¿Qué emoción indica que el colaborador está intentado entender la necesidad del cliente?

4

¿Qué emoción del cliente puede disminuir si el colaborador muestra escucha activa?

5

¿Qué emoción describe mejor una interacción cuando hay claridad de procesos?

6

¿Qué habilidad ayuda a gestionar emociones en escenarios difíciles?

7

Un adulto mayor no entiende cómo usar la app para pedir una cita. ¿Qué haces?

8

¿Qué emoción del cliente puede disminuir si se ofrece información clara y honesta?

9

¿Qué actitud promueve un manejo adecuado de la situación difícil?

10

¿Qué emoción puede aparecer en el cliente ante una demora en la atención?

11

¿Qué práctica ayuda a alinear emociones entre colaborador y cliente?

12

¿Cuál es nuestro reto en experiencia de cliente?

 
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