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Operaciones ante un fallo tecnológico

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Operaciones ante un fallo tecnológico

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About this activity

Evaluación rápida de manejo de incidencias

Created by

Ingrid Romina
Ingrid Romina
Mexico

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Operaciones ante un fallo tecnológico
 

Operaciones ante un fallo tecnológicoOnline version

Evaluación rápida de manejo de incidencias

by Ingrid Romina
1

Reproducir el fallo para entender cuándo ocurre.

2

Cambiar la pieza defectuosa sin confirmar la causa.

3

No recoger detalles del problema y pedir solo soluciones genéricas.

4

Revisar logs y registros para identificar errores.

5

Priorizar la seguridad de datos realizando respaldos antes de cambios.

6

Desactivar sistemas de respaldo para acelerar la reparación.

7

Esperar a que el usuario dé la solución para continuar.

8

Aislar la causa probando componentes de forma incremental.

9

Ejecutar cambios sin planificar ni evaluar riesgos.

10

Documentar el plan de reparación y los pasos ejecutados.

 
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