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Froggy Jumps
Froggy Jumps

Eviction Risk Handling Quiz

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Eviction Risk Handling Quiz

Froggy Jumps

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About this activity

This quiz assesses your understanding of the Eviction Risk SOP, including how to identify, validate, escalate, and assist customers at risk of eviction. It covers BPO and EPF responsibilities, ineligible cases, and proper use of macros and resources.

Created by

Jhanmarie
Jhanmarie
Philippines

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Eviction Risk Handling Quiz
 

Froggy Jumps

Eviction Risk Handling QuizOnline version

This quiz assesses your understanding of the Eviction Risk SOP, including how to identify, validate, escalate, and assist customers at risk of eviction. It covers BPO and EPF responsibilities, ineligible cases, and proper use of macros and resources.

by Jhanmarie
1

What is considered an eviction according to the SOP?

2

Why is it critical to act quickly once eviction risk is identified?

3

Which of the following customer statements best indicates eviction risk?

4

Which case is ineligible for eviction escalation and should be routed elsewhere?

5

What should a BPO agent do first if a customer mentions eviction and no eviction_hardship tag is present?

6

When should a ticket be assigned to the EPF team as OPEN?

7

When should the eviction_hardship tag be added to the account?

 
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