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Froggy Jumps
Froggy Jumps

Juego de Atención al Cliente

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Juego de Atención al Cliente

Froggy Jumps

(3)
Played 14
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About this activity

Desafía tu comunicación y servicio al cliente.

Created by

María Regina Caminos
María Regina Caminos
Argentina

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Juego de Atención al Cliente
 

Froggy Jumps

Juego de Atención al ClienteOnline version

Desafía tu comunicación y servicio al cliente.

by María Regina Caminos
1

¿Cuál es una clave para escuchar mejor durante una llamada?

2

¿Qué frase corresponde a una 'palabra mágica' para mejorar la atención?

3

¿Qué debes hacer para confirmar que entiendes al cliente?

4

¿Qué debes evitar al comunicarte para no confundir al cliente?

5

¿Qué porcentaje de lo que oímos se nos escapa según el material?

6

¿Qué palabras ayudan a mantener una comunicación positiva?

7

¿Qué protocolo se recomienda para atención por WS?

8

¿Qué acción forma parte del viaje del cliente para mejorar la experiencia?

9

¿Qué se recomienda hacer tras dar una solución?

 
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