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Froggy Jumps
Froggy Jumps

Módulo 3 - Experiencia del Cliente (Avianca 2025)

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Módulo 3 - Experiencia del Cliente (Avianca 2025)

Froggy Jumps

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About this activity

Capacita a agentes en lobby y abordaje.

Created by

David Triviño
David Triviño
Colombia

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Módulo 3 - Experiencia del Cliente (Avianca 2025)
 

Froggy Jumps

Módulo 3 - Experiencia del Cliente (Avianca 2025)Online version

Capacita a agentes en lobby y abordaje.

by David Triviño
1

¿Con qué una sola palabra quieres que un cliente te recuerde después de ser atendido?

2

Según el modelo de servicio Avianca, ¿cuál NO representa a un agente de servicio?

3

El 70% de la percepción del servicio se forma en los primeros minutos de contacto.

4

¿Qué objetivo tienen los kioskos de auto check-in y Self Baggage Drop (SBD)?

5

¿Qué sistema tecnológico utiliza Avianca en el aeropuerto para gestionar atención y abordaje?

6

¿Qué función principal tiene el Agente 1 durante el proceso de abordaje?

7

¿Qué cliente debe ser atendido en el módulo de servicios especiales?

8

¿Para qué se utilizan los tiempos Gantt en la operación de un vuelo?

9

¿Qué caracteriza al módulo viajero preferencial?

10

¿El cumplimiento del proceso de abordaje impacta en qué aspectos?

 
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