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Froggy Jumps
Froggy Jumps

AT&T Capacitación: Cambio de Plan

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AT&T Capacitación: Cambio de Plan

Froggy Jumps

Played 4
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About this activity

Preguntas sobre cambio de plan y reglas

Created by

Nury Isabel Reyes Trujillo
Nury Isabel Reyes Trujillo
Mexico

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AT&T Capacitación: Cambio de Plan
 

Froggy Jumps

AT&T Capacitación: Cambio de PlanOnline version

Preguntas sobre cambio de plan y reglas

by Nury Isabel Reyes Trujillo
1

Se refiere al aumento o disminución de un plan de acuerdo a la necesidad del cliente.

2

¿Quién puede solicitar un cambio de plan tarifario?

3

¿En qué condición debe encontrarse la línea para cambiar de plan?

4

Si el cliente tiene un adeudo del equipo, ¿qué debe hacer el asesor de AT&T?

5

¿Qué tipo de autenticación aplica para cambio tarifario pospago full service?

6

¿Qué sucede si el titular desea un upgrade mayor a tres niveles?

7

Indica que apartado del CRM te permitirá realizar el cambio de plan:

8

¿Cómo identificar el folio de orden?

9

¿A quién se le puede proporcionar información de la cuenta?

10

¿Cuál es la ruta principal para realizar el cambio de plan?

 
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