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Atención al Cliente: Verdad o Mentira

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About this activity

Descubre prácticas clave de servicio al cliente.

Created by

Usue Merino
Usue Merino
Spain

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Atención al Cliente: Verdad o Mentira
 

Atención al Cliente: Verdad o MentiraOnline version

Descubre prácticas clave de servicio al cliente.

by Usue Merino
1

Mantener un registro de las interacciones ayuda a dar seguimiento.

2

Es recomendable confirmar la solución propuesta para asegurar que el problema quedó resuelto.

3

Ofrecer soluciones personalizadas aumenta la probabilidad de fidelización.

4

No es necesario documentar la incidencia; basta con resolverla verbalmente.

5

Los tiempos de respuesta no influyen en la satisfacción del cliente.

6

Responder con claridad y cortesía mejora la satisfacción del cliente.

7

La atención al cliente debe escuchar activamente para entender la preocupación del cliente.

8

Si el cliente es impaciente, se debe mantener la misma tonalidad fría sin mostrar empatía.

9

Se debe evitar ofrecer alternativas cuando el problema parece difícil de resolver.

10

Cerrar un caso sin confirmar al cliente es aceptable.

 
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