Frog of Integrity

Froggy Jumps

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Played 2307 %Accuracy 100 Average time 02:46

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About this activity

Decide on "Do What's Right" scenarios to make your way across the pond as the Frog of Integrity.

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Lacye

United States

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Frog of Integrity


Froggy Jumps Frog of IntegrityOnline version Decide on "Do What's Right" scenarios to make your way across the pond as the Frog of Integrity. by Lacye 1 A customer asks you to bypass a security step to speed up the process. What should you do? a Skip the step to keep the customer happy. b Tell the customer you’ll do it later. c Explain why the security step is important and complete it. 2 What is the appropriate action if you believe a co-worker is violating the NRG Code of Conduct? a Ignore the situation and hope it resolves on its own. b Report the issue through Corporate Compliance, the AlertLine, or your Talent Business Partner. c Confront the co-worker. 3 You overhear a colleague making an inappropriate joke about another teammate. What should you do? a Report the concern using available channels. b Laugh along to avoid conflict. c Ignore it completely. 4 You realize you made a mistake on a customer account that could cause issues later. What should you do? a Hide the mistake and hope no one notices. b Correct it immediately and inform your manager. c Wait until the customer calls back. 5 A coworker asks you to share your login credentials so they can help finish a task. What should you do? a Decline and remind them that credentials must never be shared. b Share your credentials since they just need quick access. c Let them use your computer while you're away. 6 What is the best course of action if you believe a new policy does not serve customers well? a Speak up and talk to your leadership team. b Share your concerns with customers directly. c Refuse to follow the policy without informing anyone. 7 You notice a colleague is hesitant to report a concern because they fear retaliation. Based on NRG’s policy, what should you advise them to do? a Stay silent to avoid conflict. b Confront the person involved directly without following company procedures. c Report the concern using available channels, including your supervisor. 8 A coworker shares a customer's personal information in a group chat that isn't approved for sensitive data. What should you do? a Ignore it because it was probably an accident. b Remind them of the proper channels and suggest removing the info. c Screenshot it and send it to others. 9 A customer wants you to complete a task that you’ve never been trained on and aren’t sure how to do. What should you do? a Let the customer know you'll check with your resources and get back to them. b Tell the customer you can't help and end the call. c Ask the customer to call back in a different department. 10 You receive a direct message on social media from a journalist asking for your opinion on NRG’s sustainability efforts. What is the correct response? a Forward the message to the Corporate Communications team. b Ignore the message and delete it. c Share a brief statement to maintain positive publicity. 11 A customer asks you to process a request that requires leadership approval, but your supervisor is unavailable. What should you do? a Approve it yourself to avoid delays b Ask a coworker to approve it even though they aren't authorized. c Explain the approval requirement and follow the proper process. 12 A customer becomes rude and starts raising their voice at you. What should you do? a Tell them they're being unreasonable and need to calm down. b Stay calm, set respectful boundaries, and continue assisting professionally. c Hang up immediately without warning. 13 Work from Home or In Office: You step away from your desk for a quick break. What should you do before leaving? a Lock your computer to prevent unauthorized access. b Leave your computer unlocked since you’ll be back soon. c Turn off the monitor only.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Frog of Integrity

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Frog of IntegrityOnline version

by Lacye

A customer asks you to bypass a security step to speed up the process. What should you do?

What is the appropriate action if you believe a co-worker is violating the NRG Code of Conduct?

You overhear a colleague making an inappropriate joke about another teammate. What should you do?

You realize you made a mistake on a customer account that could cause issues later. What should you do?

A coworker asks you to share your login credentials so they can help finish a task. What should you do?

What is the best course of action if you believe a new policy does not serve customers well?

You notice a colleague is hesitant to report a concern because they fear retaliation. Based on NRG’s policy, what should you advise them to do?

A coworker shares a customer's personal information in a group chat that isn't approved for sensitive data. What should you do?

A customer wants you to complete a task that you’ve never been trained on and aren’t sure how to do. What should you do?

You receive a direct message on social media from a journalist asking for your opinion on NRG’s sustainability efforts. What is the correct response?

A customer asks you to process a request that requires leadership approval, but your supervisor is unavailable. What should you do?

A customer becomes rude and starts raising their voice at you. What should you do?

Work from Home or In Office: You step away from your desk for a quick break. What should you do before leaving?