CRM Basics True/False

Yes or No

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About this activity

Test your CRM basics with true/false.

Created by

NURUL AQILAH BINTI MHD YUSAK

Malaysia

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#	Player	Accuracy	time
1	NURUL AQILAH BINTI MHD YUSAK January 13, 2026	% 40	00:57

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CRM Basics True/FalseOnline version Test your CRM basics with true/false. by NURUL AQILAH BINTI MHD YUSAK 1 Email integration in a CRM is uncommon and typically not recommended. Yes No 2 CRM stands for Customer Relationship Management. Yes No 3 A CRM helps manage customer interactions across sales, marketing, and service. Yes No 4 A CRM can only store contact details and cannot track sales opportunities. Yes No 5 Closing a deal has no effect on sales forecasting in a CRM. Yes No 6 All customer information in a CRM is always verified automatically without user input. Yes No 7 The primary goal of CRM is to improve customer retention and satisfaction. Yes No 8 CRM systems are primarily for large enterprises; startups rarely benefit. Yes No 9 A contact record in a CRM typically includes name, email, and phone number. Yes No 10 In CRM, a lead is a potential customer who has shown interest but not yet qualified. Yes No

CRM Basics True/FalseOnline version

Test your CRM basics with true/false.

by NURUL AQILAH BINTI MHD YUSAK

Email integration in a CRM is uncommon and typically not recommended.

Yes

CRM stands for Customer Relationship Management.

Yes

A CRM helps manage customer interactions across sales, marketing, and service.

Yes

A CRM can only store contact details and cannot track sales opportunities.

Yes

Closing a deal has no effect on sales forecasting in a CRM.

Yes

All customer information in a CRM is always verified automatically without user input.

Yes

The primary goal of CRM is to improve customer retention and satisfaction.

Yes

CRM systems are primarily for large enterprises; startups rarely benefit.

Yes

A contact record in a CRM typically includes name, email, and phone number.

Yes

In CRM, a lead is a potential customer who has shown interest but not yet qualified.

Yes

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

CRM Basics True/False

Yes or No

About this activity

Created by

Download the paper version to play

Top Games

Yes or No

Is it true?

Yes or No

Is it created with Artificial Intelligence? - Complete game

Yes or No

Foot and Ankle Anatomy Quiz

Yes or No

Grammys for best song/record

Yes or No

Adjective Checker

CRM Basics True/FalseOnline version

by NURUL AQILAH BINTI MHD YUSAK

Email integration in a CRM is uncommon and typically not recommended.

CRM stands for Customer Relationship Management.

A CRM helps manage customer interactions across sales, marketing, and service.

A CRM can only store contact details and cannot track sales opportunities.

Closing a deal has no effect on sales forecasting in a CRM.

All customer information in a CRM is always verified automatically without user input.

The primary goal of CRM is to improve customer retention and satisfaction.

CRM systems are primarily for large enterprises; startups rarely benefit.

A contact record in a CRM typically includes name, email, and phone number.

In CRM, a lead is a potential customer who has shown interest but not yet qualified.

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