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Comunicación Empática y Asertiva

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Comunicación Empática y Asertiva

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About this activity

Descubre conceptos clave sobre empatía y asertividad.

Created by

Amaya Gonzalez
Amaya Gonzalez
Spain

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Comunicación Empática y Asertiva
 

Comunicación Empática y AsertivaOnline version

Descubre conceptos clave sobre empatía y asertividad.

by Amaya Gonzalez
1

Una comunicación asertiva transmite información con claridad y respeto.

2

Un tono de voz alto y dominante es una muestra de empatía.

3

La empatía ayuda a reducir conflictos y tensiones.

4

Un trato agresivo puede mejorar la percepción de la calidad del servicio.

5

La empatía genera confianza y cercanía en el interlocutor.

6

Mantener contacto visual adecuado es una conducta empática.

7

La empatía no ayuda a la resolución de problemas.

8

Existen dos estilos básicos de comunicación: pasivo y agresivo.

9

El estilo asertivo es el más adecuado en la atención al cliente.

10

La asertividad implica imponer el punto de vista para resolver rápido.

 
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