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Servicio de Calidad_M3_N3

Froggy Jumps

(5)
Played 47 %Accuracy 98 Average time 01:34

About this activity

Cuestionario sobre el proceso en pista de gasolina.

Created by

Guatemala

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Servicio de Calidad_M3_N3
 

Froggy Jumps

Servicio de Calidad_M3_N3Online version

Cuestionario sobre el proceso en pista de gasolina.

by Erwin Lopez
1

1. ¿Cuál es el primer paso del proceso de servicio en pista?

2

2. ¿Qué se debe hacer en el abordaje para acelerar la atención?

3

3. ¿Qué pregunta se debe hacer durante el ofrecimiento?

4

4. ¿Qué elemento se verifica en el ofrecimiento además del combustible?

5

5. ¿Qué servicios adicionales se deben ofrecer en pista?

6

6. ¿Qué se promueve durante el abastecimiento?

7

7. ¿Qué debe hacerse al cobrar al cliente con tarjeta?

8

8. ¿Qué se debe entregar tras el cobro?

9

9. ¿Qué actitud debeS mantener durante la despedida?

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