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Video Quiz

TRILOGIA DE JURAN

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TRILOGIA DE JURAN

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About this activity

Familiarizarse con la Trilogía de Juran

Created by

Gerardo del Castillo
Gerardo del Castillo
Mexico

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TRILOGIA DE JURAN
 

TRILOGIA DE JURANOnline version

Familiarizarse con la Trilogía de Juran

by Gerardo del Castillo
QR
1

Principal aporte de Juran (concepto).

2

Cuales son los 3 elementos clave de mejora, según Juran? es decir cuales son los 3 componentes de la trilogía.

3

Que puedo esperar de los costos de las fallas, si suben los costos de prevención e inspeccion?

4

como se puede llevar el procesos a una nueva zona de control (ver diagrama)?

Selecciona una o varias respuestas

5

La calidad es el resultado de

Selecciona una o varias respuestas

6

Quien es otro de los llamados padres de la calidad (GURU), aparte de Juran (mencionado en este video)?

Explicación

HAY QUE ENTENDER LA TRILOGIA COMO UNA SERIE DE CICLOS, QUE BUSCA MEJORAR LA CALIDAD, REDUCIR COSTOS, REDUCIR LA VARIACION, INCREMENTAR LA ESTANDARIZACION, ETC.

PLANIFICACION, CONTROL Y MEJORA, CON SUS RESPECTIVO PROCESO DE RETROALIMENTACION (APRENDER DE LOS ERRORES - CICLO DE APRENDIZAJE)

LAS FALLA INTERNAS (ROPA LIMPIA SE LAVA EN CASA) Y LAS FALLA EXTERNAS (QUEJAS DEL CLIENTE), ESTAS ULTIMAS SON LAS MAS CARAS!

HAY MUCHAS FORMAS DE LOGRAR LA MEJORA!

LAS METAS DEBEN SER CLARAS PARA TODA LA ORGANIZACION

Deming, otro de los grandes que aportaron mucho al avance de la admon de la calidad.

 
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