Unit 1_Dealing with complaints_Situations

Froggy Jumps

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Fast, polite responses to common issues.

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Bùi Anh Thư

Viet Nam

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Froggy Jumps Unit 1_Dealing with complaints_SituationsOnline version Fast, polite responses to common issues. by Bùi Anh Thư 1 The hair dryer in the bathroom doesn’t work. What would you say? a I'll have maintenance check it right away. b That's not my problem. c Just deal with it yourself. 2 The ceiling lights have burned out. How do you respond? a We can’t fix that now. b Ignore it, it’s not my duty. c I'll call maintenance to replace the bulbs. 3 The bathroom floor needs mopping. Your reply? a I'll have housekeeping mop the floor. b It's not my chore. c Leave it as is. 4 There’s no Sprite in the minibar. What do you say? a We don’t have that item. b It's not my responsibility. c I'll restock the minibar. 5 There is a bloodstain on my jacket. Your response? a Taint is not our problem. b Sorry; I can arrange cleaning or a replacement. c Just wear it anyway. 6 There are holes in my stockings. How would you reply? a Tend to it yourself. b I'll bring a spare pair or arrange replacement. c Tell them to buy new ones. 7 My cap is missing. What would you say? a We don’t keep caps here. b I'll help locate it or provide a replacement. c Ask them to wait indefinitely. 8 The water in the toilet keeps running. Your response? a Ignore it; it’ll stop later. b Maintenance to fix the flush. c Sell them a new toilet. 9 There aren’t any hangers in our room. How do you respond? a I'll bring hangers right away. b Wait for guests to bring their own. c That's not our problem. 10 There is a run in my new shorts. What would you say? a I can offer a replacement or refund. b Ask them to contact the designer. c Tough luck, wear them.

Froggy Jumps

Unit 1_Dealing with complaints_SituationsOnline version

Fast, polite responses to common issues.

by Bùi Anh Thư

The hair dryer in the bathroom doesn’t work. What would you say?

I'll have maintenance check it right away.

That's not my problem.

Just deal with it yourself.

The ceiling lights have burned out. How do you respond?

We can’t fix that now.

Ignore it, it’s not my duty.

I'll call maintenance to replace the bulbs.

The bathroom floor needs mopping. Your reply?

I'll have housekeeping mop the floor.

It's not my chore.

Leave it as is.

There’s no Sprite in the minibar. What do you say?

We don’t have that item.

It's not my responsibility.

I'll restock the minibar.

There is a bloodstain on my jacket. Your response?

Taint is not our problem.

Sorry; I can arrange cleaning or a replacement.

Just wear it anyway.

There are holes in my stockings. How would you reply?

Tend to it yourself.

I'll bring a spare pair or arrange replacement.

Tell them to buy new ones.

My cap is missing. What would you say?

We don’t keep caps here.

I'll help locate it or provide a replacement.

Ask them to wait indefinitely.

The water in the toilet keeps running. Your response?

Ignore it; it’ll stop later.

Maintenance to fix the flush.

Sell them a new toilet.

There aren’t any hangers in our room. How do you respond?

I'll bring hangers right away.

Wait for guests to bring their own.

That's not our problem.

There is a run in my new shorts. What would you say?

I can offer a replacement or refund.

Ask them to contact the designer.

Tough luck, wear them.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Unit 1_Dealing with complaints_Situations

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Unit 1_Dealing with complaints_SituationsOnline version

by Bùi Anh Thư

The hair dryer in the bathroom doesn’t work. What would you say?

The ceiling lights have burned out. How do you respond?

The bathroom floor needs mopping. Your reply?

There’s no Sprite in the minibar. What do you say?

There is a bloodstain on my jacket. Your response?

There are holes in my stockings. How would you reply?

My cap is missing. What would you say?

The water in the toilet keeps running. Your response?

There aren’t any hangers in our room. How do you respond?

There is a run in my new shorts. What would you say?

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