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Froggy Jumps
Froggy Jumps

Quejas y Reclamaciones UT5 PVPPP

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Quejas y Reclamaciones UT5 PVPPP

Froggy Jumps

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About this activity

Responde a las siguientes cuestiones

Created by

Macario Ruiz León
Macario Ruiz León
Spain

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Quejas y Reclamaciones UT5 PVPPP
 

Froggy Jumps

Quejas y Reclamaciones UT5 PVPPPOnline version

Responde a las siguientes cuestiones

by Macario Ruiz León
1

La Oficina Municipal de Información al Consumidor:

2

¿Cuántos días tiene la empresa para responder a una reclamación?

3

¿Cuánto tiempo hay que conservar la documentación de una reclamación?

4

¿Cuántas copias dispone la hoja de reclamaciones oficial y a quienes están dirigidas?

5

En la hoja existe un espacio para que el empresario pueda exponer su versión sobre lo ocurrido.

6

El cartel informativo es obligatorio y debe tener documentación a papel a disposición del consumidor

7

La hoja de reclamaciones no importa no sea oficial, mientras contenga toda la información necesaria

8

No será obligatorio disponer de hojas de quejas y reclamaciones en soporte papel, siempre y cuando las tengan a disposición del consumidor en su página web.

9

¿Quién describe lo ocurrido en la hoja de reclamaciones oficial de nuestra comunidad?

10

En la hoja de reclamaciones se indicará la fecha:

 
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