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Quiz: Empresarios y Atención al Cliente

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Quiz: Empresarios y Atención al Cliente

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Qué buscan los empresarios en el trato al público

Created by

Isabel Marín Martín
Isabel Marín Martín
Spain

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Quiz: Empresarios y Atención al Cliente
 

Quiz: Empresarios y Atención al ClienteOnline version

Qué buscan los empresarios en el trato al público

by Isabel Marín Martín
1

La empatía y la capacidad para resolver conflictos de forma calmada son importantes.

2

La comunicación clara, verbal y no verbal, es clave para el trato al público.

3

La apariencia personal no influye en la percepción del cliente.

4

La capacidad de trabajar en equipo y apoyar a los compañeros es relevante en puestos frontales.

5

La puntualidad y fiabilidad son valoradas en trabajos de cara al público.

6

La rapidez es lo único que importa y la calidad del servicio no es relevante.

7

Solo se valora la experiencia técnica, no la empatía ni la comunicación.

8

Hablar siempre en jerga técnica sin adaptar el lenguaje al cliente impresiona al empleador.

9

Conocer mucho de la empresa reemplaza una buena actitud hacia el cliente.

10

La presentación personal y la apariencia profesional cuentan para la imagen de la empresa.

 
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