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Crossword Puzzle
Crossword Puzzle

Conceptos Clave de Experiencia

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Conceptos Clave de Experiencia
 

Crossword Puzzle

Conceptos Clave de ExperienciaOnline version

Definiciones breves para el cliente

by Ana Ruiz Clares
1

Ideas previas que el cliente tiene sobre un producto antes de comprarlo.

2

Ausencia de fallos o errores en un producto; es clave para la satisfacción.

3

Actitud del empleado que se anticipa a las necesidades del cliente.

4

Atención que se ofrece por varias vías (web, teléfono, presencial) de forma integrada.

5

Herramienta de investigación para medir la satisfacción (debe ser breve y clara).

6

Persona que paga por el producto o servicio (a veces no es quien lo usa).

7

Persona que disfruta el servicio o utiliza el producto final.

8

Manifestación de disconformidad con un producto, sin pedir dinero a cambio.

9

Propuesta que hace el cliente para mejorar el servicio recibido.

10

Objetivo empresarial que se consigue cuando la realidad supera las expectativas del cliente.

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