Customer Service Scenarios: Order the Interaction

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About this activity

Sort the scenarios from opening to closing of a service call.

Created by

Jorge Tellez

Guatemala

Download the paper version to play

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Customer Service Scenarios: Order the InteractionOnline version Sort the scenarios from opening to closing of a service call. by Jorge Tellez 1 Sort the responses from opening to closing “I will email you the update today. Thank you for calling.” “I understand this is frustrating.” “I can explain the options, and you can choose.” “First, I will check your order status.” “Hello, this is Anna from ABC Services. Is now a good time to talk?” “Just to confirm, the issue is with your order, correct?” 2 Sort the responses from opening to closing “You will receive a follow-up email by tomorrow.” “I will look into this and update you.” “Let me make sure I understand correctly.” “Good morning, this is David from Support. Do you have a moment?” “I understand your concern.” “Here are the options. Please let me know your choice.” 3 Sort the responses from opening to closing “Can you please explain that again?” “I will follow up by email today.” “You can choose the option you prefer.” “I understand this is frustrating.” “Here is what I will do next.” “Is now a good time to talk?” 4 Sort the responses from opening to closing Giving options “I can explain both options.” Finding a solution “First, I will check your account.” Closing “I will contact you again tomorrow.” Customer is unhappy “I understand how you feel.” Problem is unclear “Could you please clarify that?” Calling the customer “Hello, this is Maria from Customer Care.”

Customer Service Scenarios: Order the InteractionOnline version

Sort the scenarios from opening to closing of a service call.

by Jorge Tellez

Sort the responses from opening to closing

“I will email you the update today. Thank you for calling.”

“I understand this is frustrating.”

“I can explain the options, and you can choose.”

“First, I will check your order status.”

“Hello, this is Anna from ABC Services. Is now a good time to talk?”

“Just to confirm, the issue is with your order, correct?”

Sort the responses from opening to closing

“You will receive a follow-up email by tomorrow.”

“I will look into this and update you.”

“Let me make sure I understand correctly.”

“Good morning, this is David from Support. Do you have a moment?”

“I understand your concern.”

“Here are the options. Please let me know your choice.”

Sort the responses from opening to closing

“Can you please explain that again?”

“I will follow up by email today.”

“You can choose the option you prefer.”

“I understand this is frustrating.”

“Here is what I will do next.”

“Is now a good time to talk?”

Sort the responses from opening to closing

Giving options “I can explain both options.”

Finding a solution “First, I will check your account.”

Closing “I will contact you again tomorrow.”

Customer is unhappy “I understand how you feel.”

Problem is unclear “Could you please clarify that?”

Calling the customer “Hello, this is Maria from Customer Care.”

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Customer Service Scenarios: Order the Interaction

Line Up

About this activity

Created by

Download the paper version to play

Top Games

Line Up

Chronicles of Dreams (The Arabian Nights)

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Board Games

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Digestive System

Line Up

Blood Circulation & Conduction System

Customer Service Scenarios: Order the InteractionOnline version

by Jorge Tellez

Sort the responses from opening to closing

Sort the responses from opening to closing

Sort the responses from opening to closing

Sort the responses from opening to closing

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