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Core Values Quiz: Yes or No

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About this activity

Test your understanding of the core values in customer service.

Created by

Anamarija Gspan
Anamarija Gspan
New Zealand

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Core Values Quiz: Yes or No
 

Core Values Quiz: Yes or NoOnline version

Test your understanding of the core values in customer service.

by Anamarija Gspan
1

Our core values are Quality, Selection, Service, Story and Experience.

2

Our tagline is: One remarkable gift each day.

3

Experience is unimportant for customer loyalty and repeat business.

4

Quality means integrity, consistency, and trust.

5

A remarkable selection means stocking as few items as possible to cut costs.

6

Story adds value to a product and can attract returning customers.

7

Customers should be handled quickly without regard to their comfort or needs.

8

Remarkable selection ignores cultural variety and customer preferences.

9

Experience is about creating space for customers to feel inspired and connected.

10

Hospitality treats every customer as a guest and aims to make them feel welcome.

11

Quality is measured only by low prices and speed of service.

12

Core values are only important within the team.

 
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