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Crossword Puzzle
Crossword Puzzle

Conceptos Clave de Atención al Cliente

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Conceptos Clave de Atención al Cliente
 

Crossword Puzzle

Conceptos Clave de Atención al ClienteOnline version

Definiciones breves de términos de servicio al cliente.

by Maria Alvarez Rodriguez
1

Capacidad de entender y sentir lo que otro experimenta.

2

Actitud de prestar atención para comprender necesidades.

3

Cortesía y respeto al tratar con los clientes.

4

Capacidad de mantener la calma ante problemas o quejas.

5

Acción de resolver un problema o reclamo del usuario.

6

Trato respetuoso y cordial para generar confianza.

7

Expresar información de forma comprensible y precisa.

8

Verificar la evolución de un caso hasta su cierre.

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