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Froggy Jumps
Froggy Jumps

Atención Telefónica: Prueba de Contacto

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Atención Telefónica: Prueba de Contacto

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About this activity

Evaluación de habilidades de atención al cliente por teléfono.

Created by

Gabriela Handle Ramírez
Gabriela Handle Ramírez
Spain

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Atención Telefónica: Prueba de Contacto
 

Froggy Jumps

Atención Telefónica: Prueba de ContactoOnline version

Evaluación de habilidades de atención al cliente por teléfono.

by Gabriela Handle Ramírez
1

¿Qué saludo profesional es adecuado al iniciar una llamada de atención al cliente?

2

¿Qué habilidad es clave para entender al cliente durante la llamada?

3

Si el cliente está molesto, ¿qué tono debemos usar?

4

¿Qué debe hacer al confirmar una información importante?

5

¿Qué se debe evitar durante la llamada?

6

Al finalizar, ¿qué acción es apropiada?

7

¿Qué se debe hacer con información sensible del cliente?

8

Si el cliente no entiende una instrucción, ¿qué procede?

9

¿Qué estrategia ayuda a resolver el problema eficiente?

10

¿Qué frase demuestra cierre positivo de la llamada?

 
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