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ATENCION AL CLIENTE 2

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ATENCION AL CLIENTE 2

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COMUNICACION Y ESCUCHA ACTIVA

Created by

GCV TECNO INTE
GCV TECNO INTE
Spain

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ATENCION AL CLIENTE 2
 

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ATENCION AL CLIENTE 2Online version

COMUNICACION Y ESCUCHA ACTIVA

by GCV TECNO INTE
1

Una comunicación permite que las se sientan parte del y comprendan la de su dentro de la empresa . La información favorece la , la toma de y el trabajo en , contribuyendo a mejorar la y la de la organización tanto como .

2

Los presentan diferentes y en función de su , forma de y manera de . Identificar el tipo de permite al adaptar su forma de y de atender , con el de ofrecer un servicio , mejorar la al cliente y la en el proceso de .

3

Entre los que facilitan la activa se encuentran la para escuchar , la atenta del interlocutor , el de señales y no que interés , y la de no interrumpir ni juzgar al que habla . También es importante evitar ofrecer prematuras , rechazar ajenos o centrar la en la propia personal .

 
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