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Verdadero o Falso: Momento de la Verdad y Ciclo del Servicio

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Verdadero o Falso: Momento de la Verdad y Ciclo del Servicio

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Quiz corto sobre Momento de la Verdad y Ciclo del Servicio.

Created by

Erika Gaytan Calderon
Erika Gaytan Calderon
Mexico

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Verdadero o Falso: Momento de la Verdad y Ciclo del Servicio
 

Verdadero o Falso: Momento de la Verdad y Ciclo del ServicioOnline version

Quiz corto sobre Momento de la Verdad y Ciclo del Servicio.

by Erika Gaytan Calderon
1

El Ciclo del Servicio tiene etapas: Pre-servicio, Servicio y Post-servicio.

2

En el Servicio, la actitud del personal es clave para la experiencia del cliente.

3

El Momento de la Verdad es el instante en que el cliente interactúa con el servicio.

4

El Post-servicio incluye seguimiento y evaluación del cliente para fidelización.

5

El servicio en gastronomía no requiere encuestas ni comentarios después del consumo.

6

El Momento de la Verdad no impacta en la satisfacción del cliente.

7

En el Pre-servicio no se realiza ninguna comunicación con el cliente.

8

El Momento de la Verdad ocurre solo al inicio del servicio y nunca al final.

9

Un Momento de la Verdad bien gestionado puede influir en si el cliente regresa.

10

Las etapas del Ciclo del Servicio son Pre-servicio, Servicio y Post-servicio, y además existe una etapa de 'Post-post servicio'.

 
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