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Crossword Puzzle
Crossword Puzzle

Estrategias de Servicio al Cliente

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Estrategias de Servicio al Cliente
 

Crossword Puzzle

Estrategias de Servicio al ClienteOnline version

Conceptos desarrollados en clase

by Telma Zarate
1

Estrategia empresarial que busca mantener clientes a largo plazo mediante experiencias positivas.

2

Capacidad de la empresa para diferenciarse en el mercado a través del servicio.

3

Resultado de comparar las expectativas del cliente con la experiencia recibida.

4

Proceso de brindar el servicio de manera uniforme y consistente.

5

Estrategia que gestiona las relaciones con los clientes para aumentar su valor.

6

Primera impresión que el cliente se forma al contactar con la empresa.

7

Herramienta que permite medir la recomendación y lealtad del cliente.

8

Etapa posterior a la venta que refuerza la relación con el cliente.

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