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Froggy Jumps
Froggy Jumps

Reto de Atención y Servicio al Cliente

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Reto de Atención y Servicio al Cliente

Froggy Jumps

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About this activity

Preguntas clave sobre atención y servicio al cliente.

Created by

Anny Calderón Cabalceta
Anny Calderón Cabalceta
Costa Rica

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Reto de Atención y Servicio al Cliente
 

Froggy Jumps

Reto de Atención y Servicio al ClienteOnline version

Preguntas clave sobre atención y servicio al cliente.

by Anny Calderón Cabalceta
1

¿Qué abarca la atención al cliente según el texto: trato directo o procedimientos internos?

2

¿Qué ofrece el servicio al cliente más allá del trato: políticas y estrategias?

3

¿Cuál es una característica clave de una buena atención al cliente?

4

¿Qué rol tiene el personal en la atención al cliente según el documento?

5

¿Qué elemento fomenta la fidelización y satisfacción del usuario?

6

¿Qué puede ocurrir si la atención es deficiente, incluso con buen servicio técnico?

7

¿Qué aspecto tecnológico se menciona como reto para la atención actual?

8

¿Qué indica Kotler y Keller sobre clientes satisfechos?

9

¿Qué debe incluir la mejora continua en el servicio?

10

¿Qué influencia la atención y el servicio en la institución según el texto?

 
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