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Froggy Jumps
Froggy Jumps

Gestión de Atención al Cliente en Eventos

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Gestión de Atención al Cliente en Eventos

Froggy Jumps

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About this activity

Cuestionario sobre atención y calidad en eventos.

Created by

ELENA DESIREE
ELENA DESIREE
Spain

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Gestión de Atención al Cliente en Eventos
 

Froggy Jumps

Gestión de Atención al Cliente en EventosOnline version

Cuestionario sobre atención y calidad en eventos.

by ELENA DESIREE
1

¿Qué es la atención al cliente en eventos?

2

¿En qué fase se describe la atención previa al desarrollo del evento?

3

¿Qué contiene la ficha de cliente para evitar incidencias?

4

Uno de los principios de servicio de calidad es...

5

Cómo debe referirse a una persona con discapacidad?

6

¿Qué acciones eliminan barreras para asistentes?

7

Cómo se define la gestión de la calidad en eventos?

8

Las expectativas de los asistentes se forman por...

9

Una experiencia insatisfecha afecta...

10

Indique una fuente de formación de expectativas mencionada.

 
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